About Splitit
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Why have I only been offered ‘Pay in One’ instead of installments?
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What is Splitit?
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Is Splitit financing or credit?
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What do I need to be able to pay using Splitit?
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Is there an application process for Splitit?
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What are the benefits of using Splitit?
How Splitit works
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How does Splitit work?
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I’ve just made a purchase using Splitit. Why does it look like I’ve been charged in full?
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Does Splitit hold the full amount on my credit card?
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When is the first payment?
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Do all Splitit plans work in the same way?
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How much do I pay when I make my purchase and each month?
Orders and Returns
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What happens to my payments after I request a return?
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I have not received my order yet. What happens to my Splitit installment plan?
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I want to cancel my installment plan. What should I do?
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Can I return or cancel my purchase and stop my Splitit installment plan?
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I’m returning something I purchased using a Splitit installment plan. What do I need to do?
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What happens to my payments if I return the whole of my order for a refund?
Pay After Delivery (AliExpress only)
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Why have I been charged even though my ‘Pay After Delivery’ order was not successful?
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When will my ‘Pay After Delivery’ order be delivered?
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Why have you held the purchase amount on my card?
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Why have I been charged now when I chose Pay After Delivery?
Payments and Authorizations
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I’ve just made a purchase using Splitit. What happens now?
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What’s the difference between a payment and an authorization?
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What’s this about authorizing the full amount outstanding on my installment plan?
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Why do you need to authorize my card with the full amount as well as my regular installment payments?
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How do I know if and when my card will be re-authorized with the full amount?
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What date do my payments come out?